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"PR professionals need to further talk up the benefits of web-based comms, or the industry could be in for a rude awakening." Anthony Hilton, PR Week UK
"Social media engagement should be viewed as a long-term communications strategy and certainly not a quick fix or a 'turn on/turn off' approach.” James Warren, UK Head of Interactive, Social and Emerging Media, Weber Shandwick
“The world has changed. It is no longer round, nor flat. It is Twitter-bird shaped and people are talking about you, your products and services.” Wayne Kurtzman, in Media Bullseye
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